Cancellation & Return
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by W360.
In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. In case of Damaged shipment, you will be required to share photographs of packaging and product for approval.
Possible resolution could be Replacement, Exchange or Refund in case we are unable to provide a Replacement/Exchange. In case of Replacement/Exchange item will be shipped within 2-3 Business days after case is approved for Replacement/Exchange. Or in case of Refund, Refund will be processed with in 3-4 Business days to original source of transaction.